Frequently Asked Questions

  • Sous-vide (pronounced soo-veed) is a gentle cooking method that slowly cooks food at precise temperatures in a temperature-controlled water bath.

    At The Butcher’s Pup, our meals are sealed in BPA-free food-grade pouches and gently cooked sous-vide to retain natural nutrients, moisture, and flavor while ensuring the food is fully cooked and safe for your dog.

    Please visit our page “ What’s Sous-Vide” to learn more.

  • Yes. All of our meals are fully cooked using the sous-vide method.

    This process cooks the food thoroughly while helping preserve the natural nutrients and flavors of the ingredients.

  • The natural juices you see in the package are completely normal.

    Because our meals are cooked sous-vide and remain sealed in the same pouch throughout the cooking process, the natural juices and nutrients from the ingredients stay inside the bag.

    These juices contain valuable nutrients and flavor that dogs love.

  • This is also normal.

    The texture you may see is natural fat or nutrients that have separated during the sous-vide cooking process. Since we do not remove or alter the contents of the pouch after cooking, these nutrients remain in the meal where they belong.

  • Yes. We use premium meats and carefully selected ingredients sourced from trusted suppliers.

    Our recipes focus on real, natural ingredients and never contain synthetic additives or unnecessary fillers.

  • Yes. All of our meals are tested before being brought to market.

    Our products are analyzed in certified food laboratories to verify nutritional values and ensure quality and safety.

    Testing includes:

    • Guaranteed analysis
    • Food safety verification (Pathogens)

  • All of our meals are manufactured in our own CFIA federally approved facility.

    Unlike many pet food brands that rely on third-party co-packers, we produce our meals ourselves, allowing us to maintain complete control over ingredient sourcing, preparation, and quality.tem description

  • Our meals are shipped frozen and should be kept in the freezer until ready to use.

    Once thawed, the food should be stored in the refrigerator and used within several days.

  • Our sausages and meals are very easy to serve.

    Simply thaw the portion you need, slice the desired amount, and serve. Many pet parents use our food as a complete meal or as a topper to enhance their dog’s current diet.

  • The Butcher’s Pup is available at premium independent pet stores across North America.

    Use our Store Locator to find a retailer near you.

  • If you have additional questions about our products or feeding recommendations, please contact our team and we’ll be happy to help.

 

do you have aNY questions THAT ARE NOT LISTED above?
please feel free to contact us.